We ship free to every corner of Australia. If you're overseas, get in touch or email david@bonnietimberboards.com.au and we'll happily work out how to get a board to you.

Shipping is free anywhere in Australia, on every order. There is no minimum spend. For international orders, please contact us and we'll find a fair way to get it to you.

We pinky promise to process and dispatch all orders in 2 - 3 business days. 

If you live in a busy city, we expect your order to take around 3-6 days to get to you. If you live in a more rural or regional area, it might take up to a week. 

Ah, YES because we too longingly wait by the window after making an online order! Once your order has been dispatched, you'll get an email with the tracking number and you can watch your baby every step of the way. 

If you want to change or cancel your order, email david@bonnietimberboards.com.au with your order details ASAP. We will try to help but if your order has already been shipped, we unfortunately can't make any changes or cancel.  

Under Australian Consumer Law, Bonnie Timber Boards is not obligated to provide a refund for a change of mind.

If there are any major or minor problems with your order, you may be entitled to a partial refund, full refund or replacement. If there are any issues with your order, please email us at david@bonnietimberboards.com.au with your order number and our customer service team will get back to you ASAP.